Terms & Conditions

These Terms and Conditions apply to all services provided by The Serene Space Works, a professional organising service operating in the United Kingdom.

By booking a service with The Serene Space Works, you agree to the following terms:

  • Services Provided I offer professional organising services for homes and businesses, including decluttering, ideas around storage solutions, Any storage materials or tools purchased on your behalf will be pre-agreed and charged accordingly.

  • Booking and Deposits • All bookings require a non-refundable deposit of 50% of the total quoted service fee to secure your appointment. • The deposit will be deducted from your final invoice. • No appointment is confirmed until the deposit is received.

  • Payment Terms • The balance of payment is due on the day of service unless agreed otherwise in writing. • Payments can be made via bank transfer, I may in future introduce other payment methods • Late payments may incur a £25 administrative fee and, after 14 days, interest may be charged at 5% per month.

  • Cancellations and Refunds • If you need to cancel or reschedule, please provide at least 48 hours' notice. • Cancellations with less than 48 hours’ notice may result in the loss of your deposit. • Appointments missed without notice may be charged in full. • In the unlikely event that I need to cancel or reschedule, I will give as much notice as possible and offer a full refund or alternative date.

  • Working Conditions | Health & Safety - I require a safe environment to carry out my services - any rodent infestations must be dealt with before I attend appointments. I reserve the right to decline to work in any environment I deem unsafe. • Heavy lifting, use of ladders, and other potentially hazardous activities will be risk assessed and undertaken at my discretion.

  • Rest/Breaks • For bookings of 3-4 hours, I will take a short comfort break. For full day bookings an additional 30-minute unpaid lunch break • Clients are not required to provide refreshments or food. (Please advise if there is not a working toilet on site).

  • Client Participation • I encourage clients to be present and engaged during sessions to ensure optimal results, especially when decisions need to be made about belongings. • If a client chooses not to be present, they accept the organiser’s judgement and decisions made during the session. • It is the client’s responsibility to maintain spaces after sessions. I am happy to provide maintenance sessions at my hourly rate.

  • Insurance and Liability • I carry Public Liability Insurance and Professional Indemnity Insurance for your peace of mind. • While I take every care when handling your possessions, I cannot be held liable for any pre-existing damage or deterioration of items. • You accept full responsibility for the final decisions made regarding disposal, donation, or organisation of your belongings.

  • Confidentiality & Privacy • All client information and contents of your home or office will be treated with the strictest confidentiality. • I rarely take photos of clients property to protect privacy.

  • Decluttering, Disposal and Recommendations • I can assist with arranging the removal or donation of unwanted items but do not transport items myself, this is due to waste management legislation. • Disposal of confidential materials (e.g. documents) is the client’s responsibility. • There may be times that I can recommend external suppliers to support with other tasks e.g. tradespeople. The Serene Space Works is not responsible for external suppliers. This is the client’s choice and responsibility.

  • Travel • I travel within Edinburgh, the Lothians, Fife & Peeblesshire (approx 15 miles radius of my home address in West Edinburgh. Travel beyond will incur an additional charge for travel (and accommodation required).

  • Force Majeure • I am not liable for failure to perform services due to circumstances beyond my control, including but not limited to extreme weather, illness, or transport disruption.

By booking The Serene Space Works services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. For any questions, please contact:

jacki@theserenespaceworks.co.uk

or call on 07958 712 891